Frequently Asked Questions

What Constitutes a Plumbing Emergency?

When you begin to experience a plumbing problem, deciding whether you need an emergency solution can be challenging. If there’s ever a time when you’re concerned about water damage or flooding, don’t hesitate to call our professionals. Examples of plumbing emergencies include a significant water leak, burst pipes, or sewer backups. All of these emergencies are preventable with the proper maintenance. 

Plumbing emergencies often catch homeowners off guard, but understanding the signs can prevent significant damage to your property. For instance, if you live in an older Pinehurst home, you could face issues like weakened pipe structures that are particularly susceptible to bursting in extreme weather conditions. Additionally, understanding how your plumbing system interacts with the local environment ensures you're prepared to respond quickly and effectively when issues arise.

Sewer backups may be the most concerning emergency because they can let dangerous gasses and contaminated water into your space that spread germs. It’s important to us that you always have access to clean water, so don’t wait to schedule a service if you notice a bubbling toilet or foul odors that won’t go away.

We recommend our routine maintenance services specifically tailored to Pinehurst properties, where factors like clay soil and tree roots can lead to frequent plumbing issues. Proactive management is not simply about fixing what’s broken; it’s about predicting potential problems and acting swiftly. Our experienced team can offer insights into your system’s health, allowing you to make informed decisions that protect your home and family, maintaining the safety and comfort of your environment.

What Should I Do If My Pipes Freeze?

In Pinehurst, colder months can cause pipes to freeze, which can be quite a headache. When temperatures drop, the water in your pipes may freeze, expand, and eventually cause the pipes to burst if not immediately addressed. If you suspect your pipes are frozen, the first step is to turn off the main water supply to prevent water from spilling as the ice begins to thaw. Next, gradually warm the pipes using a space heater or a heat lamp. Avoid using open flames or high heat, as this may damage the pipes. If you're unable to manage the situation on your own, our team is available around the clock to assess the damage and provide the necessary repairs to prevent any future freezing incidents.

How Often Should Plumbing Systems Be Inspected?

Regular inspections are essential to maintain optimal plumbing function and avoid unexpected problems. For homes in Pinehurst, it's recommended to have a comprehensive plumbing inspection at least once a year. This ensures that any issues caused by seasonal changes, like soil shifts or heavy rains, are detected early. During an inspection, our team checks for leaks, assesses the condition of pipes, and identifies potential problem areas that may need attention. Routine check-ups give homeowners peace of mind and can significantly extend the lifespan of their plumbing systems by addressing minor issues before they escalate.

Why Is My Water Bill Suddenly Higher?

A sudden spike in your water bill is often the first indicator of a hidden leak somewhere in your plumbing system. Silent leaks may go unnoticed for weeks or even months, gradually leading to increased water consumption and higher bills. Common causes include a running toilet, drippy faucets, or unseen leaks in underground pipes. To identify the issue, check for any signs of water damage in your home or an unusual flow to constantly running toilets. If you are unable to locate the leak, our leak detection services use advanced technology to pinpoint the source without unnecessary invasions or digging. Once the problem is identified, we provide a swift and efficient remedy to restore your water usage to normal levels.

Our team is available 24/7, so you can always Just Call Thomas. Reach us today at (910) 727-1641 for an appointment!